Can I return an item that I have bought?

We understand that sometimes the gift purchased for whatever reason is not right, so if you are not happy with the product received and would like to return the item, you can do so within 14 days of delivery, either for a refund or replacement, providing the hamper is unopened and in the original condition. If the hamper contains bespoke items or fresh products like cheese etc, unfortunately this cannot be returned.

To return an item, contact customer services on the link below or for more information please see our terms and conditions.

I did not receive an order confirmation email after ordering.

A confirmation will be sent to your email after the order has been processed. Please allow 5 – 10 minutes for this to reach your inbox. If you still have not received an email after this time, we recommend checking your junk/spam folder.

I received a hamper that had different items to the items in the picture on the website.

At hampers.com, we always endeavour to provide the best, high-quality products within our hampers. However, from time to time, due to stock issues, we may have to substitute some of our items with items of equal or greater value.

How do I use a discount code?

Instructions on how to use a discount code

It’s simple - so let’s show you how. Follow the below steps and you can get a nice discount off your order, assuming the discount code is still valid:

  1. Add the hamper (or hampers) to your shopping basket and navigate to the basket. You will see "Redeem Code" on the right hand side of the screen.


2. If your code is valid then you’ll see a nice green notification at the top of the page letting you know your discount has been applied.

How do I redeem my loyalty points?

Steps to redeem loyalty points on your account

Yay, you’ve ordered from hampers.com at least once before and have begun building up your Hamper Points. But how do you use them exactly?

During the checkout process, on the payment screen you will be presented with a box that says ‘Use your points’ (assuming you do have points in your account - click here to check your points balance).

All you’ve got to do is type into this box how many points you would like to use and click the ‘Update’ button.

The value of the points you entered will be deducted from your total

How can I view my points balance?

How to view how many points you’ve collected

Please note that you can only access Hamper Points if you have created an account with us, and you must be logged into your account to be able to see them.

  1. Click on ‘My Account’

  2. From here, you want to click on ‘Reward Points’ on the left hand side

  3. Once the page has refreshed you should see a detailed breakdown of how many points you have built up, as well as information on how to redeem them.