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Welcome To Hampers.com Customer Services

Our customer services team are here to help with all enquiries, before or after purchase. Our UK office hours are Monday - Friday 9am-5pm GMT (Closed UK public holidays).


You can track your order at any time after ordering. For standard free delivery your hamper will be despatched immediately and delivered within 2-3 days excluding weekends and bank holidays. For pre-Christmas delivery (if available) your hamper will be delivered between the 10th and 23rd December. You can also select a specific day for free delivery, this is ideal for named day and next day services. You can also select Saturday delivery for a small extra fee. Some locations may have a less delivery options and this is shown during the checkout process.
We have two options for international delivery. 1) Send a hamper from the UK and pay the applicable international delivery charge for your delivery countries location. Delivery will be made on the date selected and will show this on your order confirmation. 2) Find an Item marked 'Free Delivery' to your delivery location. The stock for these items is already in the delivery country, so can be despatched immediately and delivered to your recipient with a few days. Need more information >>
You will be given a chance to add your discount code to your order on the "shopping basket" page of Hampers.com, above the grand total, before proceeding with the checkout. You can go back to this stage at anytime without losing your order or details.
We understand that most of the time our hampers are bought as gifts, therefore we do not add any receipt or documentation inside the box apart from any gift message you have completed at checkout. All receipts and invoices are emailed to you only.
During the checkout process at the payment screen, (if you have points in your account) you will be presented with a 'use your points' box. Simply type in the number of points your would like to use and click the 'Update' button. The points value will then be deducted from your total. Check your points balance now >>
Check your points balance now >> This will show your points balance as well as transaction history.
Yes of course you can add your own personalised gift message during the checkout process in the delivery method section. This message is printed on the top of the delivery box at the bottom of the delivery label and usually included on a card inside hamper box.

My question is not listed here?

Track your order
If you have recently placed an order you can view your order or track it using the links below: 
Speak to a human
Having a problem whilst ordering or would like to place an order over the phone?

01235 833732

Corporate enquiries
Are you looking to buy in bulk or order on behalf of your company for staff, clients or suppliers?

Corporate enquiry

Alternative Customer Service Options:

Office Hours - Use Chat Button Below (If Shown)
Out Of Hours - Use Out Of Hours Support Below


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