It’s easy to get started, just follow this link. From there, you’ll be prompted to Log In or Join Now. Remember to use the email address associated with your orders to start collecting points!

Your points are ready and waiting in your account. Just log in to hampers.com and click ‘The Hampers Rewards Club’ tab to view your balance, or follow this link and Log In from there.

Joy points from purchases are added to your account once your order has been confirmed.

Log in to your account and visit ‘The Hampers Rewards Club’ tab. When you’ve collected enough points, you’ll be able to convert them into rewards to use on your next order. Your rewards will be available to apply at the checkout. For every 1,000 joy points, you’ll receive a £10 voucher. Simple as that!

Not at all. Once you’ve reached a tier, it’s yours to keep. Redeeming your points won’t bring you down a level.

Your reward discounts can be used on anything across hampers.com that isn’t already discounted. Please note, they can’t be used alongside other discount codes unless otherwise specified in the Terms and Conditions of the relevant promotion.

Your joy points are valid for 12 months from the day they’re earned. You can view the expiry date of your points by following this link and clicking on your Rewards History. 

• Rewards earned by collecting joy points last 1 year from the date they’re issued.
  
• Rewards from our refer-a-friend scheme are valid for 90 days.
  
• Limited-time rewards (like free delivery promotions) are valid for the duration of that offer - just check the Terms and Conditions for the specific end date.

We’ll send you a reminder before anything expires, so you’ve got time to make the most of them.

Sadly not. Points can only be earned on orders placed after joining The Hampers Rewards Club.

Once you’ve joined, you’ll get your own personal referral link to share with friends and family. If they use your link and place an order, they will receive a £10 discount and you will receive a £10 voucher as a thank you.

You’ll receive your reward once your friend’s order has been confirmed.

Yes - if you return your order, any joy points you used or earned from it will be popped back into your account.

Don’t worry, we’re here to help. If you think some points are missing from your account, just get in touch with our friendly customer care team.

You can:

• Email us at help@hampers.com
  
• Start a Live Chat with us during opening hours by clicking on the widget in the bottom corner of the website
  
• Or call us on 01235 833732 during our office hours

First, double-check that you're using the same email address your code was sent to. Still no luck? No problem - just contact our team and we’ll make sure you’re sorted:

• Email us at help@hampers.com
  
• Start a Live Chat with us during opening hours by clicking on the widget in the bottom corner of the website
  
• Or call us on 01235 833732 during our office hours