DELIVERY
hampers.com works hard to provide you with the best delivery options and experiences.
We select our delivery partners with care, and deliver to as many countries around the world as practically possible. We are always monitoring the results of our delivery partners, because it's important that your gifts arrive on time, and in the same condition that they left us in.
Our carbon neutral status includes all deliveries, so rest assured that we offset the carbon footprint of every gift we deliver - no matter how far it's travelling. Your recipient's hamper will arrive in a recyclable outer box, and if you have chosen heat sensitive items (like cheese or cream), we will pack these with reusable and recyclable cool packs.
If you have chosen named day delivery and have selected the date to be a Monday or Tuesday after a bank holiday weekend, your order will get dispatched on the Saturday on a next day delivery service to ensure it arrives on time, so please be aware that it is likely to be delivered on the Sunday. You will be made aware of your delivery date on your confirmation email.
Please note that bank holidays and Christmas delivery dates are subject to different delivery charges.
This depends on which hamper you want to deliver and which country you are sending to. Please note that country eligibility applies and there will be additional shipping charges - all of which can be found on the product pages for each gift. The prices shown in the product delivery details tab are additional to the cost of the hamper and inclusive of VAT
Unfortunately we are not currently able to deliver to the following countries: Bermuda, China, Cook Islands, Falkland Islands, Germany, Greece, Hong Kong, India, Kazakhstan, Macedonia, Malta, Mexico, Nepal, Nigeria, Qatar, Russia, Spain, UAE & Ukraine.
We are unable to send any hampers to private addresses in Italy that contain alcohol over 1 litre or are over £45. These hampers can still be sent to Italy as long as it's to a business address.
We are also unable to arrange delivery to PO Box or BFPO addresses or similar
You can find more information on EU Tiers and International delivery here
When we have unexpected hot weather, to ensure your gift is fresh and arrives with the recipient in the best quality, any hampers with perishable items in (scones, cream and cheese) will have to be delivered on a different date. Please rest assured that as soon as temperatures drop, our delivery services will be back to normal and you will be updated with a new delivery date.
If you ordered through your account, or added a password at the checkout when ordering online, you will have the ability to track your order online.
Order tracking can be done from within ‘My Account’
If you used the guest checkout facility and did not enter a password at the end of the checkout process, you will still receive delivery tracking emails with the details of where and when your hamper will be delivered. If you do not receive these emails or delivery is late, why not reach out to the customer care team who will be able to help you locate your order.
For further delivery information, FAQ’s and to contact our customer care team, please go to our help page.
